GIA Shipping App – Privacy Policy

Effective date: October 14, 2026
Operator: God Is Able Shipping LLC (“GIA Shipping”, “we”), 3164 NW S River Dr, Miami, FL 33142, USA
Contact: Info@GIAshipping.com · (645) 444-2507

This policy explains what the GIA Shipping mobile app (“the app”) collects, why, and the choices you have. The app has no ads, does not sell personal information, and does not use third-party analytics or advertising trackers.

1. Information you give us

Shipment tracking. When you track a shipment, the app sends the invoice number and the last 4 digits of the sender’s or recipient’s phone number to our website (giashipping.com). We use them only to find your shipment and show its status. To prevent guessing, our server keeps your internet (IP) address and the number of failed attempts for a short time (up to about one hour) for rate limiting. If you save a shipment in the app, the invoice number and last 4 digits are stored on your device.

Quote requests. When you request a quote, we receive what you enter: destination, cargo type and description, quantity, vehicle details (if any), recipient name, your name, phone number and email address, plus any photos you choose to attach (up to 3). This information is emailed to our office so our team can contact you about pricing and sailings. Photos are stored on our website server only as long as needed to process your request and are then deleted automatically.

Camera and photos. The app asks for camera or photo library access only when you choose to add cargo photos to a quote. Only the photos you pick are sent.

Chat (“Ask GIA”). The chat is provided by Chatbase (Chatbase, Inc.), an AI chat service. Messages you type are sent to and processed by Chatbase to generate answers, under Chatbase’s privacy policy (https://www.chatbase.co/legal/privacy). Please don’t share sensitive information in the chat. If you continue a chat on WhatsApp, WhatsApp’s policies apply.

2. Information collected automatically

Push notifications (optional). If you turn on notifications, the app creates a push token for your device (through Expo’s push service and Google Firebase Cloud Messaging / Apple Push Notification service). We store the token on our server with your app language, the routes you chose for cutoff reminders, and the invoice numbers + last 4 digits of the shipments you asked to follow, so we can send status updates and reminders. Turn notifications off in the app’s Settings (or your phone settings) and we delete the token from our list.

Settings. Your language, light/dark preference and saved shipments are stored only on your device.

We do not collect your precise location. “Get directions” opens your maps app; we don’t receive your location.

3. Staff login (GIA staff only)

GIA staff can sign in to update sailing dates using their WordPress username and an Application Password. These credentials are stored only on that device, encrypted in the phone’s secure storage (Android Keystore / iOS Keychain), and are sent only to giashipping.com over HTTPS. Staff can log out at any time, and the Application Password can be revoked from the website.

4. How we use information

To answer tracking lookups, prepare quotes, send the notifications you asked for, provide customer support, and keep our services secure. We don’t sell or rent personal information, and we don’t use it for advertising.

5. Sharing

We share information only with service providers that help us run the app and website: our web host (Hostinger), our email delivery service, Expo and Google/Apple (push notifications) and Chatbase (chat), or when required by law.

6. Security and retention

All data is sent over encrypted HTTPS connections. Quote emails are kept as business records. Push tokens are kept until you turn off notifications or the token stops working. Rate-limit records expire automatically within about one hour.

7. Your choices and rights

You can use tracking, sailing dates, drop-off information and the checker without an account. To ask what we hold about you, or to correct or delete it, email Info@GIAshipping.com.

8. Children

The app is intended for adults (18+) and is not directed to children. We do not knowingly collect information from children under 13.

9. Changes

We may update this policy. The new version will be posted at https://giashipping.com/privacy-policy with a new effective date.